Lahore hunarmand privacy policy
This Privacy Policy describes how Lahore Hunar Mand ("we", "our", or "us") collects, uses, and shares your personal information when you use our mobile application.
1. INFORMATION WE COLLECT
1.1 Information You Provide:
- Account registration data: name, email address, phone number, profile photo
- Worker-specific data: CNIC (front and back photos), skills/experience details, service area/location
- Service details: service descriptions, pricing, photos of work
- Booking information: service address, scheduled date/time, negotiated price, location coordinates
- Communications: ratings, reviews, and feedback you submit
1.2 Information Collected Automatically:
- Device information: device model, operating system version, unique device identifiers
- Usage data: app interactions, features used, crash reports
- Location data: approximate location for service area matching and map-based booking
2. HOW WE USE YOUR INFORMATION
2.1 To Provide Our Services:
- Connect buyers with workers for home services
- Process bookings, track orders, and facilitate communication
- Verify worker identities through CNIC verification
- Display worker profiles, ratings, and service listings
2.2 To Improve Our App:
- Analyze usage patterns to enhance user experience
- Fix bugs and technical issues
- Develop new features and services
2.3 To Communicate With You:
- Send order updates and notifications
- Respond to your inquiries and support requests
- Send important account-related information
3. INFORMATION SHARING
3.1 We share information only in these cases:
- Between buyers and workers: contact details and order information necessary to complete a service
- With service providers: Firebase (Auth, Firestore, Storage, Realtime Database) for app functionality
- Legal compliance: when required by law or to protect our rights
3.2 We DO NOT:
- Sell your personal information to third parties
- Share your CNIC or sensitive data publicly
- Use your data for unrelated purposes without consent
4. DATA STORAGE AND SECURITY
- Your data is stored securely on Firebase Cloud servers
- We implement appropriate technical measures to protect your information
- Images (profile photos, CNIC, service photos) are stored as base64 in Firestore and/or Firebase Storage
- Authentication is handled through Firebase Auth with email/password and Google Sign-In
5. YOUR RIGHTS AND CHOICES
- Update or edit your profile information anytime through the app
- Delete your account by contacting us at support@lahorehunarmand.com
- Control notification preferences in app settings
- Choose whether to share location data (required for booking)
6. DATA RETENTION
We retain your information as long as your account is active or as needed to provide our services. You may request deletion of your data by contacting us.
7. CHILDREN'S PRIVACY
Our app is not intended for children under 13. We do not knowingly collect data from children.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the "Last updated" date.
9. CONTACT US
For questions about this Privacy Policy or to exercise your data rights:
Email: ai7492166@gmail.com
App: Contact Support section within the app
10. THIRD-PARTY SERVICES
Our app uses the following third-party services:
- Firebase (Google) - Authentication, database, storage, analytics
- Google Sign-In - Account authentication
- OpenStreetMap - Map and location services